Frequently Asked Questions

Orders are packed within 1–3 business days, then ship in 7–10 business days — about 7–12 business days total from order to delivery. You’ll receive a tracking number by email as soon as your order ships. See our Shipping Policy for full details.

Shipping is calculated per item at checkout based on the size and type of each plant. Seeds and small accessories ship free, while larger plants and trees are priced by their shipping class. The exact total is shown before you pay — see the full rate table in our Shipping Policy.

We ship across the contiguous United States (lower 48 states) only. We currently do not ship to Alaska, Hawaii, U.S. territories, or international addresses.

Yes. Due to USDA agricultural regulations, certain plants cannot be shipped to California, Florida, Texas, or Arizona. Any restriction is noted on the individual product page.

Live plants ship Monday through Wednesday so they aren’t sitting in transit over the weekend. If extreme temperatures are forecast along the delivery route, we may briefly hold your order and email you.

Visit our Track Your Order page or sign in to your account. Tracking typically updates within 24–48 hours of shipment.

Every plant is hand-wrapped and cushioned to travel safely, with seasonal heat packs or insulation added when temperatures require it. We inspect each order before it leaves our nursery.

Unbox your plant right away, give it a drink of water, and place it in bright indirect light for a few days to recover from travel before moving it to its final spot.

A little travel stress — some wilting or a few dropped leaves — is normal and usually temporary. Give it light, water, and a few days to settle. If it doesn’t bounce back within 30 days, our guarantee has you covered.

Every order is backed by our 30-Day Live Arrival Guarantee. If your plant arrives damaged or doesn’t survive within 30 days of delivery, email us a photo and we’ll arrange a free replacement or full refund.

Email a photo of the plant along with your order number to [email protected] within 30 days of delivery and our team will make it right. Full details are in our Refund & Returns Policy.

To protect the health of our nursery, we can’t accept returned plants or trees — but our guarantee still covers damaged or unhealthy arrivals. Garden supplies and hard goods can be returned within 30 days in their original packaging. See our Refund & Returns Policy.

We accept Visa, Mastercard, American Express, and Discover through Stripe, as well as PayPal. All payments are processed over a secure, encrypted connection.

Yes. Checkout is protected with SSL encryption and all card payments are handled by trusted processors (Stripe and PayPal). We never see or store your full card number.

Contact us as soon as possible at [email protected] and we’ll do our best to help. Once an order has shipped it can’t be changed, but our Live Arrival Guarantee still applies.

No — you can check out as a guest. Creating an account simply makes it easier to track orders and view your order history.